1. How long are shipping times?
Your products will ship within one to five days of placing your order, and then take 10 to 20 days to reach your doorstep. Each product at The Zoo Brew has an estimated delivery time that you can find in the product description.
Note: Shipping times may take longer due to recent shipping disruptions caused by Covid-19
2. What's your return policy?
Instead of returning items, we ask that you contact us at TheZooBrewStore@gmail.com to work out what went wrong and to get you your refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a picture, and we'll assist you with your refund. Then, if possible, you can donate your product or recycle it.
3. Can I cancel my order?
Cancellations are possible if you do not receive your package within the time-frame given to you for each individual product at the time of purchase. Sometimes orders get sent out before we can process the cancellation. SO if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
4. What happens if I receive the wrong item?
If there's an issue with your order -- if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us and we'll rectify it by refunding you. We will not ask you to ship the product back to us.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.